These Terms & Conditions (“Terms”) govern your use of [Product/Service Name, e.g., “bicycle component sales services” or “custom bike modification services”] (the “Service”) provided by [Provider, e.g., “the seller” or “the service provider”] (referred to as “we,” “us,” or “our”). By purchasing our products, using our services, or accessing our platform, you (“you” or “user”) agree to be bound by these Terms. Please read them carefully before proceeding.
1. Eligibility
You must be at least 18 years old, or have the legal capacity to enter into a binding contract under applicable law, to use our Service. By using the Service, you represent and warrant that you meet this eligibility requirement and will provide accurate, complete, and up – to – date information when interacting with us (e.g., shipping addresses, contact details).
2. Product & Service Descriptions
We strive to provide accurate and detailed descriptions of our products (e.g., specifications, weights, materials, colors) and services on our platform. However, we do not warrant that product images, dimensions, or other content are 100% error – free, as minor discrepancies may occur due to factors such as manufacturing tolerances, lighting in product photos, or display settings on your device. All product weights, sizes, and performance data are provided for reference only; actual values may vary slightly within industry standards.
3. Orders & Payment
3.1 Order Placement
When you submit an order for our products or services, you make an offer to purchase. We reserve the right to accept or reject your order at our discretion (e.g., if a product is out of stock, pricing information is incorrect, or we cannot verify your payment details). We will confirm order acceptance by sending you an order confirmation email or message, at which point a binding contract between you and us is formed.
3.2 Payment Terms
You agree to pay the full amount specified in your order (including product prices, shipping fees, and applicable taxes) using the payment methods we support (e.g., credit card, bank transfer, third – party payment platforms). Payment must be completed within the time frame specified during checkout; failure to do so may result in order cancellation. We are not responsible for delays or failures in payment caused by third – party payment providers or technical issues beyond our control.
3.3 Pricing Changes
We reserve the right to adjust product prices, shipping fees, or tax rates at any time without prior notice. However, once your order is confirmed, the price specified in the confirmation will remain valid for that order.
4. Shipping & Delivery
4.1 Shipping Responsibilities
We will arrange for the shipment of your order to the shipping address you provided, in accordance with the shipping method you selected (e.g., standard shipping, expedited shipping). We will provide you with a tracking number once the order is dispatched, allowing you to monitor the delivery status.
4.2 Delivery Timelines
Estimated delivery times are provided for reference only and are not guaranteed. Delivery may be delayed due to factors such as customs clearance (for international orders), weather conditions, carrier delays, or incorrect shipping addresses. We will make reasonable efforts to notify you of significant delivery delays, but we are not liable for any losses or damages caused by such delays.
4.3 Risk of Loss
The risk of loss or damage to the products passes to you once the products are delivered to the shipping address you provided (or to a designated recipient at that address). You are responsible for inspecting the products upon delivery; if the products are damaged or missing, you must notify us and the carrier within 48 hours of delivery to file a claim.
5. Returns & Refunds
5.1 Eligibility for Returns
You may request a return within 7 days of receiving the products, provided that:
- The products are unused, in their original packaging, and in the same condition as when you received them (e.g., no scratches, no signs of installation or use);
- The products are not customized or made – to – order (unless the customization is incorrect or the product is defective);
- You provide proof of purchase (e.g., order confirmation email, receipt).
5.2 Return Process
To initiate a return, please contact our customer service team with your order number, product details, and reason for return. We will provide you with instructions on how to return the products. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong product shipped, defective product).
5.3 Refund Processing
Once we receive and inspect the returned products (to confirm they meet the return eligibility criteria), we will process your refund within 5 – 7 business days. Refunds will be issued to the original payment method used for the order. Please note that refund processing times may vary depending on your payment provider.
5.4 Non – Refundable Items
Customized products, used products, or products that have been damaged due to improper use, installation, or neglect are not eligible for returns or refunds.
6. Warranty
6.1 Warranty Coverage
We provide a [30 – day] warranty for our products, starting from the date of delivery. The warranty covers defects in materials or workmanship (e.g., premature wear of components due to faulty manufacturing). It does not cover damage caused by:
- Improper use, installation, or maintenance (e.g., using a component beyond its intended purpose);
- Accidents, collisions, or external force;
- Normal wear and tear (e.g., wear of brake pads, tire tread);
- Modifications to the product by a third party.
6.2 Warranty Claims
To make a warranty claim, please contact us with your order number, photos/videos of the defective product, and a detailed description of the issue. We may request you to return the defective product for inspection. If the claim is approved, we will, at our discretion, repair the product, replace it with a new one, or issue a refund.
7. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, loss of use, or damage to other property) arising from your use of our products or services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or related to these Terms shall not exceed the total amount you paid for the products or services in question.
8. Indemnification
You agree to indemnify, defend, and hold us harmless from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney fees) arising from:
- Your violation of these Terms;
- Your improper use of our products or services;
- Any misrepresentation or inaccuracy in the information you provide to us;
- Any injury or damage caused by your use of the products (e.g., injury to yourself or others due to improper installation).
9. Changes to These Terms
We reserve the right to modify these Terms at any time. When we do so, we will update the “Last Updated” date at the top of this page and, if the changes are significant, notify you via email or a prominent notice on our platform. Your continued use of our products or services after the changes take effect constitutes your acceptance of the revised Terms.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction the People’s Republic of China (excluding its conflict of law rules)]. Any dispute arising out of or in connection with these Terms shall first be resolved through friendly negotiation between you and us. If negotiation fails, either party may submit the dispute to the people’s court having jurisdiction over the place where we are located.
11. Miscellaneous
- These Terms constitute the entire agreement between you and us regarding the Service, superseding all prior or contemporaneous agreements, communications, and understandings (whether oral or written).
- If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
- Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Last Updated: [August 1, 2025”]