Service Channels

  • Online Chat: Available on the website homepage, providing real-time responses to questions about products, orders, and policies during service hours.
  • Phone Hotline: WhatApp+86-180 4918 9603 from Monday to Friday (9:00-18:00 GMT+8) for direct assistance.

Service Hours

  • Online Chat & Phone Support: Monday-Friday, 9:00-18:00 GMT+8; Saturday, 10:00-16:00 GMT+8 (closed on Sundays and public holidays).
  • Email Support: Available 24/7, with priority handling during working hours.

Service Scope

  • Product Consultation: Details on titanium screw specifications, materials, compatibility, and usage guidance.
  • Order Assistance: Tracking updates, modification/cancellation of pending orders, and clarification of shipping timelines.
  • After-Sales Support: Handling returns, replacements for defective items, and troubleshooting for product-related issues.
  • Policy Explanations: Clarifications on privacy policies, discount rules, and warranty terms.

After-Sales Commitment

  • For quality-related issues within the 3-year warranty period, we offer free replacements (proof of purchase required).
  • Return requests for non-quality reasons must be submitted within 14 days of delivery, with the product in unused condition and original packaging; once received and verified, we will arrange a replacement, and return shipping costs are borne by the customer.